DuoQueue Terms of Service

Effective date: August 5, 2026

Welcome to DuoQueue. These Terms of Service ("Terms") are a contract between you and DuoQueue, operated by Cameron Shaw Stallings as an individual (a sole proprietor — not a company or LLC) ("DuoQueue," "we," "us," or "our"), and govern your access to and use of the DuoQueue app and related services (the "Service"). By creating an account or using DuoQueue, you agree to these Terms and to our Privacy Policy.

If you don't agree, don't use DuoQueue.

Mailing address: 201 N Becket St, Cary, NC 27513, USA

1. Acceptance and Eligibility

By using DuoQueue, you confirm that:

• You are at least 18 years old. DuoQueue is an 18+ service. We ask for your date of birth when you create an account, and we don't let anyone under 18 sign up. Your date of birth is kept private — only your age is ever shown on your profile. Misrepresenting your age to access the Service is a violation of these Terms and grounds for immediate account termination.
• You will keep one account. DuoQueue is one account per person. Creating multiple accounts, or creating an account on behalf of someone else, isn't allowed.
• The information you give us is accurate. Your photos, age, and profile details need to be genuinely yours and truthful. Impersonating another person, or misrepresenting who you are, violates these Terms.
• You haven't been banned. If we've previously removed your account or banned you from DuoQueue, you may not create a new account or otherwise access the Service, whether directly or through a third party.
• You have the legal capacity to enter this agreement and are not barred from using the Service under the laws of your jurisdiction or ours.

We may ask you to verify any of the above at any time, and may suspend your access while we do.

2. The Service

DuoQueue helps people who play the same games, watch the same shows, and want the same kind of teammate find each other and connect — for duo queues, squads, co-op sessions, or anything else two matched users want to do with their time. It's a matching and social product.

DuoQueue does not conduct criminal background checks, sex offender registry checks, or identity verification on its users. We use automated photo moderation to screen uploaded images (including a check aimed at flagging apparent depictions of minors) and we act on user reports, but we do not and cannot verify the identity, criminal history, or intentions of anyone you interact with through the Service. You are solely responsible for exercising good judgment and appropriate caution in all interactions with other users, online or in person. See Section 6 (Safety) below.

We may add, change, or remove features of the Service at any time, including matching mechanics, limits, and the specific perks attached to any subscription tier.

3. Your Account

You're responsible for maintaining the confidentiality of your login credentials and for all activity that happens under your account. Tell us right away if you suspect unauthorized access to your account.

4. Your Content

"Your Content" means anything you upload, post, or send through DuoQueue — profile photos, bio prompts, game/show/platform selections, chat messages, and anything else you contribute.

You own your content. By posting or sending Your Content on DuoQueue, you grant us a limited, non-exclusive, royalty-free license to host, store, reproduce, and display Your Content solely as necessary to operate, provide, and improve the Service — for example, showing your profile photos to other users in the deck, or delivering your messages to a match. This license lasts as long as Your Content remains on the Service (and for a reasonable period afterward for backups and legal-compliance purposes), and it ends when you delete the content or your account, except to the extent copies reasonably persist in backups or as required by law or to enforce these Terms.

We are not asking for the right to sell, license to third parties for their own use, or use Your Content for advertising outside DuoQueue.

You warrant that:

• You own Your Content, or have the rights necessary to post it and grant us the license above.
• Your Content doesn't violate any law, infringe anyone else's rights, or violate these Terms (see Section 5, Community Rules).
• Every person shown in a photo you upload — including you — is at least 18 years old and consented to appear in it.

We may remove content. We can remove, refuse to display, or restrict distribution of Your Content — including automatically, through our photo moderation system — if we believe it violates these Terms, the law, or puts anyone's safety at risk. We don't owe you an explanation before we do this, though we'll generally try to tell you why.

5. Community Rules

DuoQueue only works if people treat each other decently. The following is prohibited on DuoQueue, whether in your profile, in chat, in a shared game session, or anywhere else the Service connects you to other users:

• Harassment, threats, or hate speech. Slurs, harassment, bullying, threats of violence, or hate speech directed at anyone or any group, based on any characteristic, are never acceptable.
• Sexual content involving minors. Zero tolerance. Any content that sexualizes, exploits, or endangers a minor — including a user appearing to be a minor — will be removed immediately and the account will be permanently banned. Federal law (18 U.S.C. § 2258A) requires us to report apparent child sexual abuse material to the National Center for Missing & Exploited Children (NCMEC), and we comply with that obligation. When we identify a suspected violation, we immediately suspend the account and preserve the relevant content and account records, and we make any report the law requires (see our Trust & Safety procedure §4 for the steps we take). We mean this literally: don't test the boundaries of this rule.
• Impersonation. Pretending to be someone else, creating a profile that isn't genuinely you, or using someone else's photos or identity.
• Spam and solicitation. Using DuoQueue to advertise, sell, solicit, promote a business or another platform, run bots, or contact people for anything other than genuine connection.
• Scraping and automation. Accessing the Service through automated means (scraping, bots, unauthorized API use), reverse-engineering the app, or interfering with its normal operation.
• Sharing others' private information. Posting or sending someone else's personal information (address, phone number, financial details, or similar) without their consent — including a match's information after you've spoken with them.
• Off-platform harm. Using a DuoQueue connection to defraud, scam, stalk, threaten, or otherwise harm another user, whether the harm happens in the app, in a game, on a call, or in person.
• Circumventing enforcement. Creating a new account after a ban, evading a block, or otherwise trying to route around action we've taken.

Violating these rules can result in content removal, a warning, temporary suspension, or permanent termination of your account, at our discretion and depending on severity. We review user reports and act on what we find — see Section 6.

6. Safety

DuoQueue gives you tools to control who you interact with: you can block any user (which immediately ends any match and removes them from your deck) and report any user for a suspected violation of these Terms, confidentially — the person you report is never told who reported them. Reports are reviewed by our team, and we act where warranted.

Your safety in any interaction — in-app, over voice/video, in a shared game, or in person — is your responsibility. DuoQueue is a way to meet people; it is not a guarantee of anyone's identity, intentions, or behavior (see Section 2). Before meeting anyone from DuoQueue in person, or sharing sensitive information with them, please review the in-app Safety Center (Profile → Safety Center), which covers screening a match before meeting up, meeting in public, protecting your personal and financial information, and what to do if something feels wrong — including crisis-support resources if you or someone else needs help right now.

Reporting is for genuine violations of these Terms, not for people you've simply lost interest in (use Unmatch for that). Deliberately false reports can themselves result in action against your account.

7. Subscriptions and Purchases

DuoQueue offers an optional paid subscription, DuoQueue+, and optional one-time purchases ("consumables"): Power-Ups (temporary boosted visibility in other users' decks) and Legendary Likes (an extra-visible like you can send to someone specific; every user also gets one free Legendary Like every 24 hours). The features included with DuoQueue+ and the current price and length of each plan are shown in the app before you buy.

Billing goes through the App Store or Google Play, not us. All purchases are processed by Apple or Google, depending on your device, using the payment method on file with your Apple ID or Google account. We never see or store your payment details.

Subscriptions auto-renew. Unless you cancel before the end of the current billing period, your DuoQueue+ subscription will automatically renew at the price and interval you agreed to, and your payment method will be charged through the store. Some plans may include a free trial or introductory price; if so, the app will show you its length and terms before you start it, and it will automatically convert into a paid subscription at the end of the trial unless you cancel first.

Cancel through the store, not us. Because Apple and Google handle billing, cancellation is handled there too:

• iOS: Settings → [your name] → Subscriptions
• Android: Google Play → Menu → Subscriptions

We can't cancel or refund a subscription for you from our side.

Refunds are governed by the applicable store's policy (Apple's or Google's), not by us. Request a refund directly through the App Store or Google Play. Consumables (Power-Ups and Legendary Likes) are non-refundable once used — for example, once a Legendary Like has been sent or a Power-Up window has started.

Prices can change. If we change the price of a subscription, we'll provide notice as required by the applicable store's policies before any change takes effect for you, and a price increase will generally only apply to your next renewal, not the period you've already paid for.

8. Termination

You can leave any time. Delete your account from Settings → Account → Delete Account. This permanently deletes your profile and associated data, as described in our Privacy Policy. Deleting your account does not automatically cancel an active DuoQueue+ subscription — cancel that separately through the App Store or Google Play (Section 7), or you may continue to be charged.

We can suspend or terminate your account if we reasonably believe you've violated these Terms, created risk or legal exposure for us or another user, or if required by law. Where practical we'll tell you why; for serious violations (Section 5) we may act without notice.

When your account is terminated, your right to use the Service ends immediately, and any content, matches, or conversations tied to your account become inaccessible to you. Sections of these Terms that by their nature should survive termination (including Sections 9, 10, 11, 12, and 13) will survive.

9. Disclaimers and Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE. AS DESCRIBED IN SECTION 2, WE DO NOT VERIFY THE IDENTITY, BACKGROUND, OR INTENTIONS OF ANY USER, AND WE ARE NOT RESPONSIBLE FOR THE CONDUCT OF ANY USER, ON OR OFF THE SERVICE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DUOQUEUE AND ITS OWNERS, EMPLOYEES, AND CONTRACTORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF DATA, PROFITS, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICE OR ANY INTERACTION WITH ANOTHER USER.

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING FROM THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM AROSE, OR (B) $100.

THIS LIMITATION DOES NOT APPLY TO LIABILITY THAT CANNOT BE LIMITED OR EXCLUDED UNDER APPLICABLE LAW, INCLUDING LIABILITY FOR GROSS NEGLIGENCE, WILLFUL MISCONDUCT, FRAUD, DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE, OR ANY OTHER LIABILITY THE LAW DOES NOT PERMIT US TO LIMIT.

Some jurisdictions don't allow the exclusion of certain warranties or the limitation of certain damages, so some of the above limitations may not apply to you.

10. Indemnification

You agree to indemnify, defend, and hold harmless DuoQueue and its owners, employees, and contractors from any third-party claim, demand, loss, liability, or expense (including reasonable attorneys' fees) arising out of or related to: (a) Your Content; (b) your breach of these Terms; (c) your violation of any law or the rights of a third party; or (d) your interactions with other users of the Service.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you agree to reasonably cooperate with that defense. This section does not require you to indemnify us for any claim arising from our own gross negligence, willful misconduct, or violation of law.

11. Dispute Resolution

Please read this section carefully. It affects your legal rights, including your right to go to court and to participate in a class action.

Informal resolution first. Before filing an arbitration or a lawsuit, you agree to try to resolve the dispute informally by sending written notice to support@duoqueue.io describing the dispute and the relief you're seeking. We'll do the same if we have a dispute with you. Most disputes get resolved this way. If it isn't resolved within 30 days after that notice is sent, either of us may start arbitration (or, where it applies, go to small claims court) as described below.

Binding individual arbitration. Except for small claims court as described below, you and DuoQueue agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by binding, individual arbitration rather than in court, administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitration will be seated in or near Wake County, North Carolina, or, at your election, conducted remotely by phone or video conference. The arbitrator, not any court, has exclusive authority to resolve disputes about the interpretation, applicability, or enforceability of this arbitration agreement.

Small claims court. Either of us may instead bring an individual claim in small claims court, if the claim qualifies for that court.

Class action and class arbitration waiver. You and DuoQueue each agree to bring claims only in an individual capacity, not as a plaintiff or class member in any purported class, collective, or representative action. The arbitrator cannot combine more than one person's claims into a single case. If this waiver is found unenforceable as to a particular claim, then only that claim — not the rest of this arbitration agreement — will proceed in court, and everything else in this section will still apply to any other claims.

What you're giving up. By agreeing to this section, you and DuoQueue are each giving up the right to a jury trial, the right to sue in court (other than small claims court as described above), and the right to bring or join a class action. Arbitration is typically faster and less formal than a lawsuit, but the arbitrator's decision is binding and can only be reviewed by a court on very limited grounds.

Fees. DuoQueue will pay the AAA filing and administrative fees for your arbitration to the extent required by the AAA's Consumer Arbitration Rules.

Your right to opt out. You can opt out of this entire arbitration agreement (including the class action waiver) by sending written notice to DuoQueue, 201 N Becket St, Cary, NC 27513, USA, or to support@duoqueue.io, within 30 days of the date you first agree to these Terms — for example, the date you create your account. Your notice must include your name and a clear statement that you're opting out of arbitration. Opting out doesn't affect any other part of these Terms and doesn't limit your ability to use DuoQueue.

Governing law. These Terms, and any dispute not subject to arbitration, are governed by the laws of the State of North Carolina, without regard to its conflict-of-laws rules.

12. DMCA / Copyright Complaints

If you believe content on DuoQueue infringes your copyright, send a notice to our designated agent that includes:

1. A physical or electronic signature of the copyright owner or someone authorized to act on their behalf.
2. Identification of the copyrighted work claimed to be infringed.
3. Identification of the material you claim is infringing, and information reasonably sufficient to let us locate it (e.g., a username or link).
4. Your contact information (address, phone number, email).
5. A statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law.
6. A statement, made under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or authorized to act on their behalf.

Designated DMCA Agent: Cameron Shaw Stallings, registered with the U.S. Copyright Office's DMCA Designated Agent Directory. Reach the agent at support@duoqueue.io. 201 N Becket St, Cary, NC 27513, USA

We will remove or disable access to material that we determine, in good faith, is infringing, and we may terminate the accounts of repeat infringers.

13. Changes to These Terms

We may update these Terms from time to time — to reflect changes to the Service, respond to legal requirements, or clarify existing terms. If we make a material change, we'll provide notice (for example, an in-app notice or an update to the effective date above) before the change takes effect. Continuing to use DuoQueue after a change takes effect means you accept the updated Terms. If you don't agree with a change, stop using the Service and delete your account.

14. Contact

Questions about these Terms? Reach us at support@duoqueue.io.